VOIHU Support
Need help with VOIHU? We’re here to help.
This page explains how to contact VOIHU about your account, a MESSAGE or VOICE, payments, privacy, content, moderation and other service-related matters.
General support
For questions or assistance with VOIHU, contact:
You can use this address for issues involving:
- your VOIHU account;
- creating or accessing a MESSAGE;
- adding a VOICE;
- PASS IT ON;
- Global Impact or My Impact;
- technical problems;
- payments or refunds;
- other questions about using VOIHU.
Please provide enough information for us to identify the issue, but do not send payment-card numbers, passwords or other unnecessary sensitive information by email.
Payments and refunds
For questions about a VOIHU payment, duplicate or erroneous transactions, or a refund request, contact:
Where possible, include the email address associated with your VOIHU account and sufficient information to identify the relevant transaction.
Do not send your full payment-card number or security code.
Payments on VOIHU are processed by Stripe.
Any mandatory consumer rights remain unaffected.
Privacy and data-protection requests
For questions about your personal data or to exercise applicable data-protection rights, contact:
Depending on applicable law, these rights may include access, rectification, erasure, restriction, objection and data portability.
VOIHU may need to verify your identity before acting on a request in order to protect your information.
For further information, please read our Privacy Policy.
Report content
If you believe a MESSAGE or other content on VOIHU:
- violates applicable law;
- infringes your rights;
- contains unlawful personal information;
- infringes intellectual-property rights;
- violates VOIHU’s Terms of Service;
- presents another serious safety or abuse concern;
please use the reporting mechanism available on VOIHU where applicable.
If you cannot use the reporting mechanism or need additional assistance, contact:
Please identify the relevant MESSAGE and explain the reason for your report.
Submitting a report does not guarantee removal. VOIHU will assess reports according to applicable law, the Terms of Service and the circumstances of the case.
Moderation and appeals
Some VOIHU MESSAGE decisions may involve automated systems.
Where VOIHU provides an appeal or human-review mechanism, please use that mechanism first.
If you are unable to access the relevant mechanism or require assistance with an existing review, contact:
Please provide sufficient information to identify the MESSAGE or review concerned.
Security
If you believe you have identified a security issue affecting VOIHU, contact:
Please provide enough information for us to understand and investigate the issue.
Do not use a suspected vulnerability to access another person’s account, obtain information you are not authorised to access, disrupt the service or damage VOIHU or its users.
Legal notices
Formal legal communications concerning VOIHU may be sent to the operator:
For ordinary support, privacy or service requests, please use:
Legal documents
You can find further information about VOIHU in: