VOIHU Privacy Policy

When you create or access an account, we may process:

• email address;
• display name;
• authentication provider;
• account creation and update timestamps;
• technical session identifiers.

VOIHU uses passwordless authentication.

Where Google authentication is used, Google may provide basic account information necessary to authenticate you.

VOIHU does not need your Google profile picture for the operation of the service and new Google authentication records do not retain that picture URL.

When you create a MESSAGE, we may process:

• MESSAGE title;
• MESSAGE text;
• intended destination or audience;
• selected origin city and country;
• geographical coordinates representing the selected city’s approximate geographic centre;
• any photograph you voluntarily upload;
• creation and publication information.

New uploaded images are processed to remove embedded metadata, including EXIF information that may contain unnecessary information such as GPS data, camera information or timestamps.

VOIHU does not use embedded photograph GPS information to determine the origin of a MESSAGE.

When you add your VOICE to a MESSAGE, we may process:

• your user identifier;
• the MESSAGE concerned;
• the city and country you explicitly select;
• approximate geographical coordinates for that city;
• referral/share information showing how the MESSAGE reached you;
• relationships between participation and subsequent participation generated through shares;
• timestamps.

This information is used to provide MESSAGE propagation features, including Global Impact and My Impact.

VOIHU does not request your device’s GPS location.

You explicitly select a city through the VOIHU interface.

Coordinates stored by VOIHU represent the approximate geographical centre of the selected city returned by a geocoding service. They do not represent your street address or precise physical position.

VOIHU does not use a persisted IP-derived location as the geographic location of your VOICE.

Where a VOICE or another VOIHU service requires payment, payments are processed by Stripe.

VOIHU may process or retain information such as:

• payment identifier;
• amount;
• currency;
• payment status;
• refund status;
• associated VOIHU user and MESSAGE identifiers.

Payment-card details entered into Stripe’s payment environment are processed by Stripe and are not stored by VOIHU.

If you report content, appeal or request review of a decision, or use a HEARD-related feature, we may process information including:

• your user identifier;
• email address where required;
• display name;
• report or appeal reason;
• information or evidence you voluntarily provide;
• verification or review status;
• timestamps and information necessary to preserve the integrity of the process.

Temporary verification tokens expire and are removed when no longer required for verification.

Underlying records may be retained where reasonably necessary to preserve audit integrity, prevent abuse, resolve disputes or document actions taken in relation to a MESSAGE.

VOIHU uses limited first-party information to operate the platform and understand whether MESSAGEs are opened, viewed, participated in and passed on.

This may include:

• MESSAGE identifier;
• event type;
• referral/share identifier;
• source or campaign information;
• random temporary session identifier;
• user identifier where logged in;
• relevant country information;
• timestamp.

VOIHU does not use this information to build advertising profiles or track users across unrelated websites.

The VOIHU application does not persist IP addresses, User-Agent strings or device fingerprints as part of these analytics records.

Account, MESSAGE, VOICE, participation, referral and location information may be processed where necessary to provide the service requested by the user.

This includes creating and maintaining an account, publishing MESSAGEs, adding VOICES, passing MESSAGEs, maintaining propagation relationships and providing Global Impact, My Impact and HEARD functionality.

The principal legal basis is performance of a contract or steps taken at the user’s request before entering into a contract.

Information may be processed to initiate, confirm, account for and, where applicable, refund transactions.

Information may also be retained where necessary to comply with accounting, tax and other legal obligations.

VOIHU may process MESSAGE content, uploaded photographs, reports, referral information and relevant account information to identify prohibited or unlawful content, prevent abuse or manipulation, investigate reports, protect users and the platform, maintain the integrity of MESSAGE propagation and enforce the Terms of Service.

Depending on the circumstances, this processing may be necessary for performance of the service, compliance with legal obligations, or VOIHU’s legitimate interests in operating a safe and trustworthy platform.

VOIHU processes limited first-party events to operate the service, prevent accidental duplicate counting and understand how MESSAGEs propagate.

This information is not used for behavioural advertising or cross-site profiling.

Before a new MESSAGE can be published, its content and, where applicable, uploaded image may be automatically analysed for safety and compliance with VOIHU’s content rules.

The automated system may classify a proposed MESSAGE as SAFE, REVIEW or BLOCKED.

A SAFE classification allows the publishing process to continue.

A REVIEW classification may temporarily hold publication for manual review.

A BLOCKED classification prevents that particular MESSAGE from being published.

A BLOCKED or REVIEW decision does not by itself suspend or disable the user’s VOIHU account.

Users may request human review or appeal an affected publication through the mechanisms provided by VOIHU.

VOIHU is based on the principle that substantially the same meaning should not unnecessarily create separate MESSAGEs.

Before publication, AI-supported semantic analysis may compare a proposed MESSAGE with a limited set of existing public MESSAGEs.

Where the system identifies an existing MESSAGE as substantially identical or similar, creation of a new MESSAGE may be stopped and the user may instead be directed to the existing MESSAGE.

A user who disagrees with that result may request human review.

VOIHU may automatically detect the language of a MESSAGE and assign it to a category to organise and display content.

When a viewer requests a translation, AI may generate a translated version of a MESSAGE.

The original MESSAGE remains the authoritative source content.

Generated translations may be cached to avoid generating the same translation repeatedly.

Automated moderation and duplicate-detection decisions may affect whether a particular MESSAGE can be published, but VOIHU provides mechanisms through which affected users may request human review.

These processes are not used by VOIHU to create advertising profiles, determine creditworthiness, suspend accounts or make decisions concerning employment, health, insurance or other comparable matters.

Global Impact represents the overall journey of a MESSAGE based on participation data.

My Impact represents propagation attributable to a user’s participation and sharing activity.

Certain VOIHU functions use Anthropic AI models through Emergent’s LLM infrastructure.

Information submitted for those functions may therefore be processed through Emergent infrastructure and by Anthropic as necessary to provide the requested functionality.

Retention and processing within service-provider infrastructure are governed by applicable technical configurations, contractual arrangements and data-protection requirements.

Because VOIHU accesses Anthropic models through intermediary infrastructure rather than a direct Anthropic API connection, VOIHU does not represent that every copy of AI-processing data is necessarily subject to a single provider’s standard retention period.

VOIHU uses Resend to send transactional and authentication-related emails, including one-time verification codes and essential service communications.

For this purpose, the recipient’s email address and the minimum message content required for delivery may be processed by Resend on our behalf.

VOIHU does not use Resend for advertising or behavioural profiling. Resend acts as a service provider supporting email delivery.

VOIHU offers optional website measurement through Google Analytics 4. Google Analytics 4 is used to understand overall website traffic, traffic sources including social platforms and campaigns, landing pages and device or region information provided by Google Analytics.

Google Analytics 4 is loaded and receives data only after the visitor explicitly accepts analytics cookies. Advertising storage, ad-user-data and ad-personalization signals remain denied at all times. VOIHU does not use Google Analytics 4 for advertising, remarketing or behavioural profiling.

Visitors can withdraw or change their analytics preference at any time using the “Manage analytics preference” control on the Cookie Policy page.

Authentication sessions expire after approximately 7 days.

New expired session records are configured for automatic deletion after expiration.

Temporary HEARD verification tokens expire after approximately 48 hours.

Expired token material is removed, while underlying claim records may be retained where necessary for verification integrity, abuse prevention, audit or dispute handling.

MESSAGEs, VOICES and their propagation relationships form part of VOIHU’s core functionality and may be retained while the MESSAGE remains part of the service or where necessary to preserve legitimate propagation history.

Where a valid erasure request applies, VOIHU will assess whether personal information can be deleted or anonymised while preserving legitimate non-personal or historical platform information.

Language and category information associated with a MESSAGE, together with cached translations, may be retained for as long as the underlying MESSAGE remains available on VOIHU, unless deletion is required earlier by law or the information is no longer necessary.

VOIHU may retain records relating to blocked, reviewed or appealed MESSAGEs where reasonably necessary to document moderation decisions, handle appeals, prevent abuse, resolve disputes or demonstrate enforcement of platform rules.

Such records are not used for advertising or commercial profiling.

Transaction and accounting information may be retained for periods required by applicable accounting, tax and legal obligations.

Relevant information may be retained where reasonably necessary to investigate abuse, enforce the Terms of Service, establish or defend legal claims, comply with legal obligations or resolve disputes.